Terms & Conditions

This site is owned and operated by Maddi Alexander, Main Office Prestwick Park , Newcastle NE20 9SJ, United Kingdom. The use of this website is governed by these terms and conditions.

All the images, graphics, design, text, source code, software and other content on this website are owned or controlled by Maddi Alexander and their content and technology providers. All rights are reserved and unauthorised copying of all or part of the website is strictly prohibited.

No contract will exist for the sale of any product until we accept your order and confirm that the product has been dispatched. The contract will be deemed to have been concluded in the United Kingdom and interpreted and enforced in accordance with English law. Customers must make sure that the goods they order are suitable for the intended purpose. If in doubt, please contact us before ordering.

Pricing and payment
All prices are quoted and payable in pounds sterling and are inclusive of VAT where applicable. Payment can be made by through PayPal, which includes facilities to pay by all major credit cards.

Privacy Policy
Maddi Alexander are committed to safeguarding the privacy of our customers while providing the highest possible quality of service. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998. Any information collected is only used by us and we never make it available to other companies. We don’t store any financial information about customers, (including credit and debit card information). We may send you emails from time to time to keep you updated about our product range. But if you would prefer not to receive this information, please let us know.

Legal stuff (disclaimer and limitations of liability)
Maddi Alexander does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Maddi Alexander nor any associated company shall be liable to you by reason of any representation or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Maddi Alexander or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

We do our best to make sure that the information on this website is accurate and up to date, but we can’t give any warranty as to its accuracy or completeness and are not responsible for any errors or omissions or for the results arising from the use of such information.

We take all reasonable steps to ensure a fast and reliable service, but don’t guarantee that the use of this website will be free of interruptions or errors and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Maddi Alexander will not be responsible or liable for your use of any other websites which you may access via links on this website. Maddi Alexander does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Maddi Alexander.

The entire liability of Maddi Alexander under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Maddi Alexander will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Delivery information

UK Delivery
Standard Delivery
All our Packages are sent out via Royal Mail, please expect packages to arrive between 2-5 working days 3.95 .

Royal Mail Next Day Special Delivery™
Next day Delivery is charged  £5.95 for all UK mainland orders.
In All next day orders must be placed before 2pm, Monday to Thursday.
Orders placed on A Friday will be delivered on Monday.

Please email orders@maddialexander.com to discuss you requirements .

During busy periods, such as Christmas, Mother’s Day and Valentine’s Day, delivery dates that we given are a guide are only for your general guidance. Maddi Alexander can be not liable if you receive late delivery of your order.

Please get in touch if you have any questions
Please contact us on 0191 246 0011 or email at info@maddialexander.com
Please quote your name and order number as a reference.

International Delivery
If you would like an order delivered outside the UK, please call us on +44 191 246 0011 or email us at info@maddialexander.com and we will be happy to provide you with a quote.

Delivery Policy
If the goods are in stock at Maddi Alexander, we aim to despatch them for next day delivery. Otherwise delivery is normally from 3 to 10 working days, unless we specify a longer period at the time of placing the order. If we can’t fulfil all or part of your order within this time, we’ll contact you and give full details of the expected delivery date. Maddi Alexander cannot be held responsible for delays in delivery caused by manufacturers or any third party. If an order is lost by a third party, Maddi Alexander bears no risk once the goods have been despatched.

When you receive the goods
If you think the package has been tampered with or damaged, don’t sign for it. Once you sign for the package, it becomes your responsibility. You should inform us within two working days if the goods are lost or damaged in transit so we can make a claim against the delivery company and correct the problem.


Refund Policy
Under the United Kingdom’s Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. If the goods are defective or were sent to you in error, we’ll refund the full purchase price, including delivery, and reimburse you for the cost of returning the goods. If you simply don’t like what you’ve bought, we’ll offer a refund up to seven days from the date of purchase. In these circumstances, we’ll refund the purchase price, but not the costs of delivery and return. Returned goods must be in their original condition and packaging. Before returning an item for any reason, please contact us to discuss your rights and responsibilities. Goods to be returned must be securely packaged.



• Trim the wick to 1cm before lighting and relighting
• Glasses and tins will heat during use so please avoid touching them
• Always stand the candle on a suitable holder or on a heat resistant surface
• Never leave a burning candle unattended
• Keep candles out of reach of children and pets
• Avoid burning candles in a draught
• Stop using the candle when the flame reaches 1cm from the bottom of the glass or tin
• To get the best burn time from your candle, keep it lit for no longer than 2 hours at a time 

Body Products
• In case of contact with the eyes, rinse well with water.
If irritation persists, seek medical attention.
• Do not take internally
• Some essential oils are to avoided during pregnancy
• Store body products at room temperature and out of direct sunlight
• Products contain pure essential oils and natural ingredients. A skin test is advisable as an allergic reaction may occur.

These terms and conditions don’t affect your statutory rights.