How do I return goods
Candles / Body products
We will accept returns if they are in a saleable condition with unbroken seals and packaging, and only if supported by a valid proof of purchase (your despatch note) for exchange or refund.
if you purchased your Maddi Alexander products from one of our retail stockists please arrange your return or exchange with them directly. We are more than happy to discuss any queries.
The reason for the return
Your order number
Please obtain proof of postage (a certificate of posting is available free of charge from the Post Office).
This should be kept in a safe place in case you need to claim compensation from the carrier.
We regret that we cannot accept responsibility for goods in transit from our customers.
Please return the product and information to:
Maddi Alexander Ltd
Newcastle upon Tyne
When do I get a refund once I have returned an item?
Once we receive your return, we will refund in the same form of payment originally used for purchase within 21 Working Days. Refunds will be made against the original credit/debit card used. This does not affect your statutory rights.
What are my rights under the distance selling regulations?
Full details of your rights under the Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.
Under the United Kingdom’s Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. If the goods are defective or were sent to you in error, we’ll refund the full purchase price, including delivery, and reimburse you for the cost of returning the goods. In these circumstances, we’ll refund the purchase price, but not the costs of delivery and return. Returned goods must be in their original condition and packaging. Before returning an item for any reason, please contact us to discuss your rights and responsibilities. Goods to be returned must be securely packaged.