Delivery Information

UK Delivery

Standard Delivery
All our Packages are sent out via Royal Mail, please expect packages to arrive between 2-5 working days 3.95 .

Royal Mail Next Day Special Delivery™
Next day Delivery is charged  £5.95 for all UK mainland orders.
In All next day orders must be placed before 2pm, Monday to Thursday.
Orders placed on A Friday will be delivered on Monday.

Please email orders@maddialexander.com to discuss you requirements .

During busy periods, such as Christmas, Mother’s Day and Valentine’s Day, delivery dates that we given are a guide are only for your general guidance. Maddi Alexander can be not liable if you receive late delivery of your order.

Please get in touch if you have any questions
Please contact us on 0191 246 0011 or email at info@maddialexander.com
Please quote your name and order number as a reference.

International Delivery
If you would like an order delivered outside the UK, please call us on +44 191 246 0011 or email us at info@maddialexander.com and we will be happy to provide you with a quote.

Delivery Policy
If the goods are in stock at Maddi Alexander, we aim to despatch them for next day delivery. Otherwise delivery is normally from 3 to 10 working days, unless we specify a longer period at the time of placing the order. If we can’t fulfil all or part of your order within this time, we’ll contact you and give full details of the expected delivery date. Maddi Alexander cannot be held responsible for delays in delivery caused by manufacturers or any third party. If an order is lost by a third party, Maddi Alexander bears no risk once the goods have been despatched.

When you receive the goods
If you think the package has been tampered with or damaged, don’t sign for it. Once you sign for the package, it becomes your responsibility. You should inform us within two working days if the goods are lost or damaged in transit so we can make a claim against the delivery company and correct the problem.